| DREAM
ESSENTIALS PRIVACY & SECURITY
POLICY |
Last Updated July 1, 2008
Dream Essentials protects the privacy and
confidentiality of consumer information. Because
we care about maintaining your trust and confidence,
we have
adopted the practices described in this Privacy
and Security Policy. |
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Dream Essentials is a licensee of the TRUSTe
Privacy Program. TRUSTe is an independent,
non-profit organization whose mission is
to enable individuals and organizations to
establish trusting relationships based on
respect for personal identity and information
by promoting the use of fair information
practices. This privacy statement covers
the site www.DreamEssentials.com. Because
we want to demonstrate our commitment to
our users' privacy, we have disclosed our
privacy practices to TRUSTe for review to
ensure our compliance with best practices.
Questions or Concerns
If users have questions or concerns regarding
this statement, you should first contact
Customer Support by phone at 1-919-439-4889,
fax at 1-408-331.7450 or email us at customercare@DreamEssentials.com.
If you do not receive acknowledgment of
your inquiry or it is not satisfactorily
addressed, you should then contact TRUSTe
through the TRUSTe Watchdog Dispute Resolution
Process (http://www.truste.org/consumers/watchdog_complaint.php).
TRUSTe will serve as a liaison with Dream
Essentials to resolve users concerns. However,
please understand the TRUSTe program covers
only information that is collected through
Dream Essentials.
INFORMATION
COLLECTION & USE
Order Fulfillment
If you purchase a product from Dream Essentials,
we request certain personally identifiable
information from you for billing purposes
and in order to fill your order. The information
is collected through our Shopping Cart
and you must provide contact information
(such as name, email, and shipping address)
and financial information (such as credit
card number, expiration date and CVV code).
If we have trouble processing an order,
we will use this information to contact
you. All credit card processing is performed
entirely in-house. Shipping is completed
from our facilities in Morrisville, NC. In
the event that an item is not in stock,
we may on occasion have the manufacturer
drop-ship the item on our behalf, in which
case minimal information such as name and
shipping address will be disclosed in order
to correctly fulfill the order.
Other Enquiries
Information is also collected in response
to customer enquiries through various contact
us forms. Information such as name, email
address and phone number is used in order
to respond to the inquiry. If a user elects
to use our "Email a Friend" service
for informing a friend about a product
on our site, we ask them for the friend's
name and email address. Dream Essentials
does not store this information but uses
it to automatically send the friend a one-time
email inviting them to visit the site.
We also offer “Gift Certificates” delivered
via email on our website. The recipients
email address is collected for a one-time
use in order to deliver the certificate
.
COMMUNICATION FROM DREAM ESSENTIALS
Automatic order confirmation emails are
sent to customers who place orders on our
website. In addition, new customers are also
sent a welcoming email that contains an initial
password and username that can be used to
access personal information collected during
order placement and to view order history
as well as tracking information. Established
customers will occasionally receive information
on products, and special deals. Out of respect
for the privacy of our users we present the
option to not receive these types of communications.
Choice/Opt-Out
Our users are given the opportunity to 'opt-out'
of having promotional emails sent to them.
Our Shopping Cart has an 'opt-out' mechanism
so that customers who buy a product from
us, can elect to keep their email address
off of our lists. Users who are subscribed
to our lists and no longer wish to receive
our special offers, and promotional communications
may opt-out of receiving these communications
by using the "Unsubscribe" link
included in each communication we send
or by emailing us at: CustomerCare@DreamEssentials.com.
We also offer an opportunity to 'opt-out'
of receiving further promotional communications
through each customer's user account which
can be accessed at: http://www.dreamessentials.com/CustSignIn.aspx
Correcting/Updating/Deleting/Deactivating
Personal Information
We provide you with access to certain of
your personally identifiable information
in our database. You may view and in certain
cases update your personally identifiable
information (such as zip code, phone, email
or postal address) by visiting the My Account
section in the Dream Essentials Web site,
www.DreamEssentials.com. If you believe that
any of the information is incorrect, or you
would like to delete/deactivate your personally
identifiable information, notify us immediately
by either completing a Contact Us form or
sending an email message to CustomerCare@DreamEssentials.com,
and we will promptly correct erroneous information
or delete your information from our database.
Disclosure of Information
We do not disclose any personally identifiable
information collected through the site
whether publicly listed elsewhere or not,
except as disclosed in this statement or
as required by law. Dream Essentials reserves
the right to disclose to third parties
aggregate usage statistics that do not
contain personal information. In no event
will Dream Essentials include personal
information in any such disclosure. Though
we make every effort to preserve user privacy,
we may need to disclose personal information
when required by law wherein we have a
good-faith belief that such action is necessary
to comply with an appropriate law enforcement
investigation, current judicial proceeding,
a court order or legal process served on
our website, or as required by law.
LOG FILES & COOKIES
Log Files
All web servers create and use log files
to some extent. Dream Essentials does not
use intrusive log files, but uses ordinary
web-logging to assess and improve the functionality
of www.DreamEssentials.com. The log files
track internet protocol (IP) addresses,
browser type, referring/exit pages, platform
type, date/time stamp, and number of clicks
to analyze trends, administer the site,
track user's movement in the aggregate,
and gather general information about which
pages are visited. IP addresses, etc. are
not linked to personally identifiable information.
We use a third-party tracking service called
Google Analytics that uses tracking code
on each of our web pages in order to gather
the information specified above.
Clear Gifs (Web Beacons/Web Bugs)
Clear gifs are non displayed graphics that
are used for the purpose of additional
statistical analysis. Clear gifs are present
on our order confirmation page in order
to gauge the effectiveness of our paid
search engine advertising. We also use
clear gifs in our HTML-based emails to
let us know which emails have been opened
by the recipients. This allows us to gauge
the effectiveness of certain communications
and the effectiveness of our marketing
campaigns. If users would like to opt-out
of these emails, please see the Opt-out
section.
Cookies
A cookie is a piece of data stored on the
user's computer tied to information about
the user. We use persistent cookies that
are valid for a period of 90 days in order
to track only those customers that have
been referred to our website by one of
our Affiliate Partners. The purpose of
the cookie is to track orders that are
generated as a result of the referral and
to pay a commission to those Affiliate
Partners. No personally identifiable information
is disclosed as a result of a result of
use of the cookie. A persistent cookie
is a small text file stored on the user's
hard drive for an extended period of time.
Persistent cookies can be removed by following
Internet browser help file directions.
Security of Collected Information
We follow generally accepted industry standards
to protect the personal information submitted
to us, both during transmission and once
we receive it. The security of your personal
information is important to us. When you
enter sensitive information (such as credit
card number and/or social security number)
on our registration or order forms, we
encrypt that information using secure socket
layer technology (SSL). No method of transmission
over the Internet, or method of electronic
storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable
means to protect your personal information,
we cannot guarantee its absolute security.
We use the services of ScanAlert in order
to constantly monitor our data servers
24 hours a day, 7 days a week to ensure
that they are fully secure from outside
interrogation and to alert us of new threats
as they become apparent. In addition, we
purge all credit card data from our database
and shred all hard copies every 30 days.
Changes to This Privacy Policy
If we decide to amend this policy at any
time, we will inform you of changes as
required by law. We will post changes to
this privacy and security statement on
our homepage, and other places we deem
appropriate so our users are always aware
of what information we collect, how we
use it, and under what circumstances, if
any, we disclose it. If, however, we are
going to use users' personally identifiable
information in a manner different from
that stated at the time of collection,
we will notify users via email and/or by
posting a notice on our website for at
least 30 days.
Contact Us
If you have any questions about the privacy
or security on our website, you can email
us at CustomerCare@DreamEssentials.com or contact
us via mail at Dream Essentials 3000 Bearcat Way, Suite 118 Morrisville, NC 27560.
Corporate Headquarters
Dream Essentials, LLC
3000 Bearcat Way, Suite 118
Morrisville, NC 27560
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